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Self-Registration
Wednesday, June 1st, 2022
12:00pm EST
11:00am CST
The customer is a VIP (Very Important Person). Customers expect the best service possible when interacting with an employee. The first step to achieve this is to communicate effectively with the customer. Communication is the single most important tool staff members use to deliver services. Support, problem solving, intervention, crisis management skills, teaching and service planning all rely on effective communication. Learn different methods of communicating and how to identify potential barriers to effective communication.